Terms of Service

By accessing or using the Shovld platform at getshovld.com ("Platform"), creating an account, or starting a free trial, you ("Contractor", "User", "you") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Platform.

These Terms constitute a legally binding agreement between you and Shovld LLC, a Florida limited liability company ("Shovld", "we", "us", "our").

Shovld is a software-as-a-service (SaaS) platform that:

• Aggregates and analyzes publicly available data from government, property, and community sources
• Uses artificial intelligence to score and classify potential contractor lead signals
• Delivers scored lead information to subscribed contractors based on their selected trade and market
• Provides AI-assisted outreach drafting, pipeline management, and reporting tools

You must be:

• At least 18 years of age
• A licensed contractor, contractor business, or authorized representative of a contracting business
• Located in the United States
• Capable of entering into a legally binding contract

By using the Platform you represent and warrant that you meet all eligibility requirements.

• 4.1 Shovld offers a 7-day free trial for new subscribers. A valid payment method (credit or debit card) is required to start your trial.
• 4.2 Your payment method will not be charged during the 7-day trial period.
• 4.3 On day 8 of your trial, your subscription will automatically activate and your payment method will be charged the applicable subscription fee unless you cancel before day 8.
• 4.4 You may only use one free trial per person, per business, and per payment method. Shovld reserves the right to deny free trials to accounts we reasonably believe are circumventing this policy.
• 4.5 Shovld reserves the right to modify or discontinue the free trial offer at any time without notice.

5.1 Subscription Plans
Shovld offers three subscription tiers — Starter, Pro, and Power — billed per trade specialty per market. Pricing is displayed at getshovld.com/pricing and during the onboarding process. Prices are subject to change with 30 days notice to active subscribers.

5.2 Billing Cycles
Subscriptions are available on a monthly or annual basis:

• Monthly subscriptions are billed every 30 days from the subscription start date
• Annual subscriptions are billed once per year from the subscription start date
• Annual subscriptions are priced at a discount compared to monthly billing

5.3 Automatic Renewal — IMPORTANT
YOUR SUBSCRIPTION AUTOMATICALLY RENEWS. At the end of each billing cycle (monthly or annual), your subscription will automatically renew at the then-current rate and your payment method on file will be automatically charged without further action or notice from you. By subscribing you expressly authorize Shovld to charge your payment method on a recurring basis until you cancel.

5.4 Bundle Discounts
Multi-trade bundle discounts are applied at checkout and reflected in your subscription pricing. Bundle discounts are applied as long as all qualifying trades remain active. Canceling a trade may affect your bundle discount tier.

5.5 Price Changes
Shovld reserves the right to change subscription prices at any time. Active subscribers will receive at least 30 days written notice via email before any price increase takes effect. Continued use of the Platform after the price change takes effect constitutes acceptance of the new pricing.

5.6 Failed Payments
If your payment fails:

• You will receive immediate notification via email and push notification
• Your account will remain fully active for a grace period of up to 7 days
• After 7 days of non-payment your account will be paused — you will retain read-only access to your data for 90 days
• After 90 days of non-payment your account and all associated data may be permanently deleted
• Shovld reserves the right to attempt to charge your payment method multiple times during the grace period

• 6.1 You may cancel your subscription at any time through your account Settings → Billing, or by contacting support@getshovld.com.
• 6.2 No Mid-Period Refunds. Cancellation takes effect at the end of your current paid billing period. If you cancel a monthly subscription, you will retain full access until the end of the current month you have paid for. If you cancel an annual subscription, you will retain full access until the end of the annual period you have paid for. You will not be charged again after cancellation takes effect.
• 6.3 Canceling your subscription does not delete your account or data. You may reactivate your subscription at any time.
• 6.4 Shovld reserves the right to cancel or suspend any account at any time for violation of these Terms, with or without notice.
• 6.5 Account Deletion Does Not Constitute Cancellation. Deleting your account through Settings → Account is a separate action from canceling your subscription through Settings → Billing. If you delete your account without first canceling your active subscription, your subscription will remain active and your payment method on file will continue to be charged on its regular billing cycle. You are solely responsible for canceling your subscription prior to deleting your account. Shovld will not issue refunds for charges that occur after account deletion where the subscription was not separately canceled.

7.1 No Refunds. ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. This includes but is not limited to:

• Partial month or partial year refunds
• Refunds for unused leads
• Refunds for dissatisfaction with lead quality or volume
• Refunds for technical issues that were resolved within a reasonable timeframe
• Refunds requested after the free trial period has ended
• Subscription fees charged after account deletion where the subscription was not separately canceled through Settings → Billing prior to account deletion

7.2 The only exception to this policy is where required by applicable law. If you believe you are entitled to a refund under applicable law, contact billing@getshovld.com.

7.3 Chargebacks. If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting Shovld at billing@getshovld.com, Shovld reserves the right to immediately suspend your account, dispute the chargeback, and pursue collection of the disputed amount plus any applicable fees.

8.1 Source of Lead Data. Lead information provided through the Platform is aggregated from publicly available sources including but not limited to government permit databases, weather event data, property records, and community platforms. Shovld does not create, fabricate, or guarantee the accuracy of any lead data.

8.2 No Guarantee of Results. Shovld makes no representation or warranty that:

• Any lead will result in a job, contract, or revenue
• Lead contact information is accurate, current, or deliverable
• Any homeowner is actively seeking contractor services
• Lead volume will meet any specific quantity threshold

8.3 Lead Exclusivity. Leads are delivered to all contractors subscribed to the same trade and market. Shovld does not guarantee exclusive delivery of any lead. Multiple contractors may receive the same lead simultaneously.

8.4 Contractor Responsibility. You are solely responsible for:

• Verifying the accuracy of lead information before contact
• Complying with all applicable laws when contacting homeowners
• The content and timing of any outreach sent using the Platform
• Obtaining any required licenses, permits, or authorizations for your contracting work

9.1 TCPA Compliance. By using the Platform's SMS and email outreach features you agree to comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all other applicable federal, state, and local laws governing electronic communications.

9.2 Your Responsibility. You are solely responsible for ensuring that any outreach you send through the Platform — whether AI-drafted or self-written — complies with applicable law. Shovld provides outreach drafting as a tool only. Shovld is not responsible for the content of outreach you send or any legal consequences arising from your outreach.

9.3 Prohibited Communications. You may not use the Platform to send:

• Unsolicited commercial messages to individuals who have opted out
• Harassing, threatening, or abusive communications
• False or misleading representations about your business or services
• Communications that violate any applicable law or regulation

9.4 Indemnification for Outreach. You agree to indemnify and hold harmless Shovld LLC from any claims, damages, fines, or penalties arising from outreach communications you send using the Platform.

You agree not to:

• Use the Platform for any unlawful purpose
• Resell, redistribute, or sublicense lead data to third parties
• Scrape, copy, or reproduce any portion of the Platform
• Attempt to reverse engineer the Platform or its AI systems
• Create fake accounts or circumvent access controls
• Use the Platform to harass, stalk, or harm any individual
• Share your account credentials with unauthorized users
• Use the Platform in any way that could damage, disable, or impair its operation

• 11.1 All content, features, functionality, design, code, AI models, and data pipelines of the Platform are owned by Shovld LLC and protected by applicable intellectual property laws.
• 11.2 Your subscription grants you a limited, non-exclusive, non-transferable license to access and use the Platform for your own contracting business purposes only.
• 11.3 You retain ownership of any data you input into the Platform, including pipeline notes, job records, and company information.

• 12.1 Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
• 12.2 Shovld collects and processes data as described in the Privacy Policy including usage data, subscription data, and outreach activity.
• 12.3 Upon account deletion, Shovld will retain certain data as required by law or for legitimate business purposes as described in the Privacy Policy.

The Platform integrates with third-party services including Stripe (payments), Twilio (SMS), Resend (email), Firebase (notifications), and People Data Labs (data enrichment). Your use of these integrations is subject to the respective third-party terms of service. Shovld is not responsible for the availability, accuracy, or performance of any third-party service.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SHOVLD EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE
• WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF LEAD DATA
• WARRANTIES THAT ANY PARTICULAR LEAD VOLUME WILL BE ACHIEVED

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOVLD LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE PLATFORM, EVEN IF SHOVLD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SHOVLD'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO SHOVLD IN THE 3 MONTHS IMMEDIATELY PRECEDING THE CLAIM.

You agree to defend, indemnify, and hold harmless Shovld LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your outreach communications to homeowners
• Your violation of any applicable law
• Any claim by a third party arising from your contracting business activities

• 17.1 These Terms are governed by the laws of the State of Florida without regard to conflict of law principles.
• 17.2 Any dispute arising from these Terms or your use of the Platform shall be resolved by binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association. You waive any right to a jury trial or class action proceeding.
• 17.3 Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

Shovld reserves the right to modify these Terms at any time. We will notify active subscribers of material changes via email at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

Shovld reserves the right to suspend or terminate your account immediately and without notice if you:

• Violate any provision of these Terms
• Engage in fraudulent activity
• Fail to pay subscription fees
• Use the Platform in a manner that harms other users or third parties

Upon termination you lose access to the Platform and all associated features. Sections 7, 9, 10, 11, 14, 15, 16, and 17 survive termination.

Shovld LLC

• Legal inquiries: legal@getshovld.com
• Billing inquiries: billing@getshovld.com
• Support: support@getshovld.com
• Privacy: legal@getshovld.com
• Website: getshovld.com